Welcome to NEU HOME SERVICES. At NEU HOME SERVICES (“we”, “us”, “our” etc.) we connect homeowners with home improvement contractors for renovation of Customers' homes. Neu Home Services provide you with access to www. _______ (Website name) (“Website”) and all the Services available through the Website (collectively the “Services ”). This Privacy Policy governs your visit to NEU HOME SERVICES and explains the manner in which we collect, store and safeguard information that results from your use of our Service. By using our Service, you agree to the collection and use of information in accordance with this Policy. Our goal in this Policy is to be completely transparent about the data we collect, why we collect, and how we Use it, in order to help you make your home improvement project a delightful experience.
Unless otherwise defined in this Privacy Policy, the terms used in the Privacy Policy have the same meanings as in our Terms of Use. Our Terms of Use (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“ Agreement”). Hence, you are advised to read this Privacy Policy carefully.
| Information about the controller / business and contacts | |
|---|---|
| Business: | |
| Address: | |
| Email: | |
| Toll-free telephone number: | |
Customers: "Customer" are the users who as homeowners use our Services.
Home Improvement Contractors: "Home Improvement Contractors" are users who have created accounts (free or paid) with us for rendering renovation services to the homeowners, participate in our advertising Services, and participate in other Services that we direct towards them.
Account related information: “Account related information” means contact information and biographical information about customer or their representatives and contacts used for marketing, opening new user accounts to use our Services and, to maintain existing accounts
Customer content: “Customer Content” means data or content in the customer properties to which the Company has access and, any other data, customer submits to the Company, or Company generates for customer in connection with the use of the Services (not including account related information).
Claims : “Claims” means, collectively, claims, demands, suits, losses, damages, liabilities, costs, actions, judgements and, expenses including reasonable attorney's fees.
Intellectual property rights : “Intellectual property rights” means all forms of intellectual property rights and protections, not known or hereafter established, that may be obtained for, or may protect, technology or other assets, which includes, but is not limited to, all right, title, and interest in foreign patents, patent application, trade secret and non-disclosure rights, copyrights and author's rights, and Trademark, Service marks, trade names, product names and brand names.
Personal identifiable information: “Personal Identifiable Information” means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonable be linked, directly or indirectly to an identified or identifiable living natural person including but not limited to: (i) name, (ii) postal address (iii) unique personal identifier (iv) IP address (v) email address (vi) account name.
Customers: “Customers” are users who as homeowners use our Service.
Home Improvement Contractors: “Home Improvement Contractors” (the “ Contractors”) are users who have created accounts free or paid with us for rendering renovation services to the homeowners, and participate in other Services that we direct towards them.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”) such as:
We may also collect information that your browser sends whenever you visit our Website by or through any device (“Usage Data”). This usage data may include information such as URL, IP address, UTM parameters, Geo location, browser type, language, the pages of our Website that you visit, the time and date of your visit, the duration of your stay at Website, status and identity of your device, user agent, user ID and data about your interaction with the Website-session ID.
We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service, to improve and customize Our Service. You can enable or disable location Services when you use our Service at any time by way of your device settings.
Cookies are small data files that are sent to your browser from a Website and stored on your device. We use cookies necessary for the smooth functioning of the Website. By using the cookies we receive technical information specified in the section “Data we Process”
Examples of cookies we use
First Party Cookies : We use First Party Cookies to operate our Service and proper functioning of the Website. Cookies help us improve our Website in your experience.
Third Party Cookies : We use Third Party Cookies to remember your preferences and various settings, to serve you with advertisements that may be relevant to you and your interest.
You may be able to refuse or disable cookies by adjusting your web browser settings. Because each Web Browser is different, please consult the instructions provided by your respective web browser. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Any other information that you voluntarily choose to provide to us for the effective use of the platform, Website and Services (such as but not limited to information shared by you with us through e-mails, messages or calls).
If you fill out a form to contact Contractor, we may share personally identifiable information that you share with us and information about your use of our Website, with the party you wanted to contact. This may include data you input such as Search Criteria, Contractor Search Criteria or, log data that we collect, as you use our Website.
If the Contractor wants to contact you based on the anonymized profile of “NEU HOME SERVICES” the pages you visited, we will contact you to see if we can make that connection. Sometimes, if we are working with a third party to improve the leads we provide to our Contractors, we may provide that third party with additional but limited personally identifiable information for the sole purpose of their carrying out their duty to us.
The data we process is hereby divided into following categories:
| FROM CUSTOMERS: | |
|---|---|
| Full name, email, phone number | Contact you, provide a Service |
| ZIP code/Postal code | To understand if we can provide Services in your area, search for information about the average cost of similar Services in your region |
| Insurance information | To qualify quotes |
| Other data that we can collect based on your individual project | To find contractors for Services |
| Email, phone | Marketing |
| IP address, UTM parameters, geolocation, device type, browser type, cookies, user agent, user ID and data about your interaction with the Website - session ID. | Smooth operation of the Website |
| FROM HOME IMPROVEMENT CONTRACTORS: | |
|---|---|
| Name, registration number, contacts | Conclusion and performance of the contract |
| Name of representative, contacts, position, business information | Conclusion and performance of the contract |
| Payment information | Contract performance |
| Advertising preferences | Advertising company settings |
| IP address, UTM parameters, geolocation, device type, browser type, cookies, user agent, user ID and data about your interaction with the Website - session ID. | Smooth operation of the web |
We may employ third party companies and individuals to facilitate our Service (“Service providers”) on our behalf, or assist us in analyzing how our Service is used. We don't share all your personal information with third parties. They have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Service providers include Google, Facebook, Yahoo, AOL, Taboola and Next Door. These third party Service Providers have their own privacy policies addressing how they use such information for stop feel free to check out their own privacy policies to find out more.
https://policies.google.com/privacy?hl=en-US
https://www.facebook.com/privacy/explanation
https://legal.yahoo.com/us/en/yahoo/privacy/index.html
https://www.taboola.com/policies/privacy-policy
https://help.nextdoor.com/s/article/privacy-and-safety-on-nextdoor
You may choose to restrict the collection or use of your personal information in the following way:
Whenever you are asked to fill in a questionnaire form on the Website, if you do not want the information to be used by anybody for direct marketing purposes or if you have previously agreed to collection of data for direct marketing purposes, you may change your mind at any time by filing a form and submitting your request at https://www.neuhomeServices.com/do-not-sell
We do not sell, distribute or lease your personal information to third parties unless we have your permissions or are required by law to do so. We may use your Personal Data to send you promotional information about third parties which we think you may find interesting if you give your consent to it.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or e-mail us as soon as possible, at the provided address i.e. privacy@neumedia.com. We will promptly correct any information found to be incorrect.
To opt out of the e-mail based marketing or other types of marketing you can opt out of it by writing to us at privacy@neumedia.com.
We may share your personal data with the following categories of third parties
a. Where you have provided consent, we may share your personal data with the third parties to whom you have consented, such as when you authorize a third party to contact you in relation to the Service.
b. To our Service providers, Contractors who provide Services or who we use to support our business.
c. We may share your personal data with the regulator, competent law enforcement body, government agency, quote or other third party to: comply with law; enforce the terms of a contract; protect the rights, property or safety of a party.
The security of your data is important to us, and we use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control.
Data is stored on our secure server and is available to NEU HOME SERVICES' employees who have access to the administration panel. These employees dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
In order to prevent unauthorized access or disclosure, we have put in place TLS/SSL software, which encrypts information you input, and also facilitate secure transmission. In addition we also use fire for another security measures to ensure security of your data. The access to your data, given to agents, contractors and other third parties having a business need is very limited.
We only keep your personal information as long as we reasonably required but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information we cannot guarantee its absolute security.
Neu Home Services cannot be held responsible or liable for any privacy sensitive information sent through the Website by users without the required authorization. The safety and confidentiality of your account information is your responsibility. You are responsible for maintaining the secrecy and accuracy of your password, e-mail address and other account information at all times. We recommend a strong password that you do not use with other Services. We are not responsible for personal data transmitted to a third party as a result of an incorrect e-mail address.
Information about our users and our Website is a business asset of Neu Home Services. Consequently, information about our users, including Personal Data will be disclosed as part of any merger or acquisition, creation of a separate business to provide the Website, our Services or fulfill sale or pledge of company assets as well as in the event of an insolvency bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
Information that is submitted to this site will be collected, processed, stored, disclosed and disposed of in accordance with applicable Canadian as well as the USA laws.
This Privacy Notice is created and governed by applicable privacy laws. We have also referred to legislation in individual states that has not yet been enacted or has not yet entered into force to indicate your rights. You can see a list of these laws here:
State of California — California Consumer Privacy Act and California
Privacy Rights Act;
State of Virginia — Consumer Data Protection Act;
State of Ohio — Ohio Personal Privacy Act*;
State of Colorado — Protect Personal Data Privacy;
State of Nevada — Nevada Privacy Law;
State of Massachusetts — Massachusetts Information Privacy Act*;
State of Minnesota — Minnesota Consumer Data Privacy Act*;
State of New York — New York Privacy Act*, Digital Fairness Act*;
State of North Carolina — Consumer Privacy Act*;
State of Pennsylvania — Pennsylvania House Bill 1126*;
State of Delaware — Online and Personal Privacy Protection;
Canada — Personal data Protection and Electronic Documents Act 2000 and
Canada's Anti-Spam Legislation
(*- PENDING BILLS)
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes or latest information on our privacy practices. Changes to this Privacy Policy are effective when they are posted on this page.
If you have questions or concerns regarding these Terms, please contact our support at: